Returns & Refund Policy

Last updated: 4 October 2026

KREZA products are digital learning material. Paid notes are read through the website, and paid videos are watched online after purchase. There is no physical shipment, return parcel, exchange of a printed item, or downloadable PDF delivery.

1. General rule: no change-of-mind refund after access

You can inspect the first two pages of each available note before buying. Once a successful purchase has enabled access to the digital note or video in your account, that purchase is generally final and non-refundable for a change of mind, accidental purchase, or a decision not to use the material. Sharing the product link does not transfer paid access to another person.

2. When we will review a refund or remedy

The general rule does not prevent a remedy where (a) you were charged twice for one intended purchase; (b) money was debited for a failed transaction and was not automatically reversed; (c) payment succeeded but we cannot provide the purchased access after a reasonable chance to fix it; (d) the product is materially defective or materially different from what its product page promised; or (e) a refund or other remedy is required by applicable law. We may first correct the access problem or provide the product as described. If that is not possible or appropriate, we will review a refund of the affected purchase.

3. How to request help

Contact customer support as soon as you notice the issue, ideally within seven days, so we can investigate promptly. Include your account email, order number, payment date and amount, transaction reference if available, and a short explanation or screenshot of the error. This suggested contact period does not remove any legal right. Never send us your password, OTP or full card details. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month.

4. Refund method and timing

If a refund is approved, we initiate it through the relevant payment gateway to the original payment method; we do not refund to an unrelated account. We aim to initiate an approved merchant refund within five business days after completing the review. PayU states that receipt at the original account typically takes 5–21 days, depending on the payment method and bank; some failed payments may be reversed automatically after reconciliation. We will share available transaction status or reference information if you ask.

5. Cancellation and statutory rights

Before a payment is completed, you may leave checkout without buying. After access has been provided, the general non-refundable rule above applies. Nothing in this policy removes a consumer remedy available under Indian law for deficient, misdescribed, unavailable or otherwise legally non-conforming service. For payment details, see our Payment Policy.

Contact & grievance redressal

Store: KREZA (kreza.in)
Operated by: Ritesh Kumar
Business address: Aliganj, Bhagalpur, Bihar 812005, India
Customer support: krezatrading@gmail.com · +91 7547874890
Grievance officer: kreza be · krezatrading@gmail.com · +91 7547874890

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt. Please include your order number and a description of the issue. Never share your password, OTP or full card details. This does not limit any remedy available under applicable law.