Privacy Policy

Last updated: 4 October 2026

KREZA (kreza.in) uses personal information to operate an online store for trading education notes and videos. This page explains what we collect, why, who helps us process it, and how to contact us. The operator’s details are at the end of this page.

1. Information we collect

When you create an account or order, we may receive your name, email address, phone number, billing details, account details, ordered products, payment status, transaction and order references, and messages you send to support. Our website and security systems may also process device and browser information, IP address, cookies, approximate location derived from IP, and technical logs needed to run and protect the site. If you choose to interact with our social accounts, those services process data under their own policies.

2. How we use it

We use information to create accounts, accept and reconcile payments, provide access to purchased content, answer questions, handle refunds and disputes, prevent fraud or abuse, maintain security, keep accounting records, and meet legal obligations. Where you choose to receive marketing or where permitted by law, we may send relevant updates; you can ask us to stop promotional messages. Essential account and transaction messages may still be sent.

3. Payments and service providers

Our store uses WordPress and WooCommerce and may use PayU or another payment method shown at checkout. The payment provider processes the payment details you enter on its secure flow and sends us the order or transaction status needed to fulfil the order. We do not need your full card number or card security code for store fulfilment. Our hosting, email, security and analytics providers may process information on our behalf to operate the service. We do not sell your personal information.

4. Cookies and marketing measurement

Essential cookies help with sign-in, the cart, checkout and site security. If enabled, Google tools (including analytics or Tag Manager) and Meta Pixel may use cookies or similar technologies to measure visits, ad performance and campaign effectiveness. Those third parties may receive device, browser and page-interaction data according to their own policies. Your browser settings and any consent controls offered on the site can limit non-essential cookies. Blocking essential cookies may affect checkout or account access.

5. Retention and security

We keep personal information for as long as needed to provide your account and purchased access, handle requests or disputes, comply with tax or other legal record obligations, and protect the service. Retention periods can vary by data type and legal requirement. We use reasonable safeguards and limit access to those who need the data for these purposes, but no internet service can promise perfect security.

6. Your choices and requests

You can ask us to review or correct your account information, request deletion where available, withdraw optional marketing consent, or ask how your data is used. Some transaction records may need to be retained for legal, accounting or dispute reasons even after an account request. To make a privacy request, use the contact details below. We may need to verify your identity before acting.

7. Children and updates

The store is intended for customers able to make a valid purchase. A parent or guardian should handle purchases for a minor. If you believe a minor has provided personal information without appropriate supervision, contact us. We may update this policy when our practices or services change; the date above will show the current version.

Contact & grievance redressal

Store: KREZA (kreza.in)
Operated by: Ritesh Kumar
Business address: Aliganj, Bhagalpur, Bihar 812005, India
Customer support: krezatrading@gmail.com · +91 7547874890
Grievance officer: kreza be · krezatrading@gmail.com · +91 7547874890

We acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt. Please include your order number and a description of the issue. Never share your password, OTP or full card details. This does not limit any remedy available under applicable law.